Help Desk Commando

09 Oct

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Help, I can't login! What am I doing wrong?

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Okay, we believe you. Meanwhile, we have been swamped holding hands, dodging insults, and writing long personal notes to members of every walk who are struggling to register or to log-in, or to get to the homepage after logging in, or haven't gotten a password, or they've got three, or they get an error message, or can't get into the Members Area, or have forgotten their passwords or they use the wrong passwords in the wrong forms, or they are senior members who like pens and paper, or they are concerned about privacy, or who can't distinguish between language describing an online account and that of a chapter membership...

You know who you are. That's no reflection on you. It could be a computer problem, a browser incompatibility problem, or a knowledge problem. Life is not all plug and play, even if the manual tells you it is. Just to show you we care About your well-being, we'll share a few pointers with you.

So let's see if we can't construct a page that speaks to that small portion of you (about one in fifteen) who are having the problems. This is not your usual website, because the SAMPLEX is not your usual hangout. We strive to be an organization of caring, exemplary folks who desire to do our best by others, by our community, by our nation, and by the awesome power of nature itself.

Part 1. So, let's get down to business, shall we?

  • Click REGISTER from main menu bar on the homepage.
  • Fill out form, including the username of your choice, your real names, and your email address, the address where you will receive a system-generated password or choose your own password. Solve the Recaptcha, if applicable. Click register button at the bottom. If successful...wait for email to arrive. Could take a few minutes, Could take up to 48 hours, depending on when you register. Have patience, please!
  • If you receive an email with a system-generated password announcing you have been approved, you can then use the MEMBERS LOGIN tab whenever you visit the site.
  • Click MEMBERS LOGIN tab found on the main menu bar on homepage.
  • You will be taken to your personal Profile page. Scroll down halfway or so. Change your password to something you can remember, type it twice, make it at least medium complexity, and remember to click the blue UPDATE USER button at the bottom when you are finished. We understand that for a few of you, this part of the form is missing for some still unresolved reason. If this is the case for you, please use the PASSWORD RECOVERY tab on the main menu bar. You will be sent an email with a link to take you to a form to choose your own password.
  • But back at the Personal Profile page. Look up at the black bar at the top of that page. Pull down the SAMPLEX tab to click VISIT SITE tab.
  • This should take you back to the homepage. At that point you are free to visit the Members Area.
  • You SHOULD ALWAYS be logged in to your account to actually access the Members Area, AND you must use the pair of second tier credentials issued you in orientation or at a members meeting to view the links.

Part 2. I followed those directions, but I still can't log in!

Yes, we hear you loud and clear. You are one of the three percent of the original ten percenters who are still having login problems, even after we walked you through the entire process. But have no fear. We empathize. There are always more reasons why something doesn't work for most of us, and it's not always our fault or your fault. It COULD be somebody else's fault! Imagine that!

  • The problem could be a server hiccup, or a network slowdown. Take a deep breath. Try again.
  • Or you might just need to start by trashing your cookies, flushing your cache, and restarting your machine. If you leave your machine powered on for weeks at a time, turn it off, and unplug, yes, unplug it for ten minutes to allow any static build-up to dissipate. Plug it back in. Turn on your computer. Try your browser. Still no cigar? Try another browser.
  • Perhaps the browser you normally use is just not well-suited for our system. It happens. MSIE 7 is a frequent culprit on modern systems, particularly our WordPress engine. But others can choke occasionally as well. Try another browser. Try Chrome, or Firefox, or Safari on the Mac. Each has been known to help others login where another browser did not, depending on which platform and version of OS you have configured.

info_alertIf you have completed all these steps, and you still cannot log-in successfully, write us again, and we'll discuss what, if anything, we can do to help. But you MUST describe your problem and the actions you have taken precisely, or there is little we can do to help you because we will be as confused as you are in pinpointing exactly where you are in the process.

Thanks, and good luck! We want everybody to be able to sign on, but we recognize that even the friendliest technology can hamper any of us with limitations every once in a while. Don't sweat it!

Part 3: Accessing The Member's Area

To access the Members Area, log into the site as usual, then hit the SAMPLEX link at the menu bar from the Personal Profile page to get back to the homepage where you will click the Members Area link on the main menu bar. A members page will be returned, but you must have the universal 2nd-tier credentials (a separate username and password that are different from your site login credentials) to access them. This 2nd-tier credential should be given to you at your orientation, or at members meetings on the 2nd Monday of each month. Please do not ask the Network Administrator to give you these credentials, as that defeats a certain level of security we must depend upon, since we in this department have no way of verifying your membership.

There is another way to access the Members Area without logging into the site, but we prefer members not exploit that path. All users should be logged in before accessing the Members Area.

That's it! Happy SAMPLEX vapor trails!

Addendum: FAQ

Question: Why must I sweat through two logins just to get to the Members Area?

info_alertAnswer: We have this two-tier login system because we have an Open Registration at this time. This means anybody can register as a user of our website, but since we do not wish to share our private chapter information with non-members we currently have a second tier login to protect the Members Area documents. If you do not know your Members Area login credentials, please contact the Membership Director, Peta McMillen. She can confirm to the network administrator that you are a member in good standing, or issue you the Members Area username and password herself.


Question: I can't get into the Members Area. When I click on Members Area, I am taken to a page that asks me for just a password, no username.

info_alertAnswer: Yes, this might happen, depending on how you arrive at the Members Area pages. Just type one or the other of the two second-tier credentials you have been given for accessing the two pages of the Members Area. Only one of them will work, but we will occasionally switch the password on that particular form, so try one, then the other, and you should get in without problem. However, you will still need to type in your Members Area username and password one more time to access the document links.


Question: We have a family membership. I am presently awaiting the up to 48 hours to have my registration processed. Must my wife also register and log in or else have hers or the family membership terminated?

info_alertAnswer: This online registration at present has little to do with your membership in the SAMPLEX other than confirming the identity of our online users for security reasons. Online membership registration exists solely for the purposes of the website, and is free of charge. Chapter membership for the purposes of conservationist principles and all the fun that follows incurs annual membership fees to support our facilities, including this website. There are no terminations of Chapter memberships for failure to sign-up to the website at this time! Just please list your the membership on your profile page once you register. Good luck!


Question: I am having trouble with the Slide Out Contact Form. It won't send my mail. What am I doing wrong?

info_alertAnswer: There is a bug in the code that we have no been able to squash. However, we have found that if you quit your browser completely, then reboot it, the form will work again. We apologize for this inconvenience, and will continue due diligence to help make the LCCIWLA web site better as we continue to grow.

Gabriel Thy
IT Development Team
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© 2013 - 2017, Gabriel Thy. All rights reserved.

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