Date: Fri Jul 14, 2000 11:41:28 AM America/New_York
Small service failures are everywhere, but with a bit of hopeful news and personal grit, Sue writes, "Gill Rogers called and will do the appraisal next Wednesday at 1 PM. His phone number is 703-866-xxxx."
"Thanks sweetie. Guess what? Twenty of twelve and not a peep out of Covad or Toad. What kind of pipehole service is this! And Richard Waller thinks he is such the suffering saint...I don't know what we have to do to get the good Doctor Gaveris to contact us, but what if he doesn't, and doesn't even show up for the closing? Meanwhile this emergency co-location with ToadNet due to our move while we wait for Covad and Bell to settle their differences to install at our new place, is technological hell. Why can't Toad simply restart my machine when a bit of thunder and lightning takes down their power service?"
Never one to miss out on a controversy of time and consideration, the always fluent Richard Waller adds more fire to the boil, "Please show me the courtesy of advising the removal date of my website. Thanks."
My turn. "Dear Sir. Whew! Finally broke down and spent another wad for a dial-up modem since Bell Atlantic and Covad continue to play keystone kinetics with my broadband order (since I no longer had a modem in the house, having giving the last one away to Tim a few months ago). So I come to you courtesy of an AOL connection established two nights ago, just in time for your latest scolding. But back to the business at hand. The site will be dismantled this afternoon with a single click of the button. Trust this satisfies you immensely, GT."
Unfortunately, I have yet to come across the email where he asks for any shutdown date, much less August 31. By inference, I just thought that he wanted it closed. And so I closed it.
Richard responds, "I specifically asked for August 31. Just another example of the difficulty of working with you. Just wrote a letter to Agency Chicago to take a look at it Monday. Will never fogive you for your behavior. Bye bye to you both."
Another day goes by. Richard again. Timestamp is Sun, 16 Jul 2000 15:55:55 -0400. "I really do like my website and would miss it terribly if it were gone. Please let me know your terms to keep it running for the rest of the year. We can decide before New Year's what to do next."
The next day Sue jumps in a bit late to tame the sharks. Date: 17 Jul 2000 12:47:15 -0400. "Richard, this will be just a short note to reply to you...I will tell you just what I think later when I am not plummeted with my duties here at my office.
"First of all, you should not jump to conclusions about anything that we are or not doing... You must think you are alone in the universe, that anything that happens is only to you or about you. I have told you that our servers are in Annapolis, MD and not immediately reachable to restart when there is a power outage. Gabriel has usually had to drive to Annapolis to take care of the servers. This is what happened on FridayALL of our websites where down, not just yours. If you have a question about whether it is just your site or all or ours, go to http://www.imote.com. If the iMote does not come up, then our servers are down, and to repeat, in Annapolis, MD and not immediately reachable! We drove to Annapolis on Saturday to restart our servers and then of course your site came back up.
"Gabriel has really bent over backwards (another cliché like shut up) for you because you are family. I really do wonder why when you apologize to us (remember those four or five nasty notes when it was your ISP's problem), it wipes the slate clean, but when Gabriel apologized to you (IN THE SAME NOTE), nothing happens...
"To quote my beloved, 'Arrogance and humility suck on the same straw.' Just sign me: The Unforgiven & Mistaken, Sue Hedrick," and Sue is outa there. Richard then pastes his plea to Gabriel to please reinstall his website because he is sure he will now miss it, in another note to Sue. A piece of work, this Richard Waller. While we are at it, although she did right by me, the quote is actually:
Ignorance and virture suck on the same straw.
Poor Richard's almanac ends here for now.