The Telephone Song (And Dance)

GuyKawasaki
Guy Kawasaki
samplex

Originally published on October 1, 1996

Still haven't processed my photo op with the Mac Guy Kawasaki...

Have you heard from Landry since the middle of last week? I haven't. And did I tell you what happened when I tried to research the current status of the home ISDN bill still before the Public Utilities Commission (every last one of those 1400 plus dollars) on what is supposed to be a $250 per month flat rate with zero message units? I'm thankful Peter's friend Bret Mingo configured the line and files the papers properly, and alerted me to this nasty little message unit scam that phone companies like to run on us small fry IT startups.

And now that I think of it, it's been a week since I requested a copy of the commercial specs and pricelist by phone. But anyhows, I got quite a bit of runaround at both the telephone company AND the PUC, finally getting a call back from someone in the Department of Energy a few days later(which dazed me for a few seconds until I finally figured out the relational matrix of ifs, ands & buts since he didn't know why he was calling either). Still nothing. He told me I should call the PUC. I told him that's who I thought I had been referred with digits by the telephone company to call. Alas, I rang his office instead. He admitted to being somewhat part of the process, but....

I think I need a telephone job. To know nothing is to fulfill the obligations of the job.

GT

© 2007 - 2013, Gabriel Thy. All rights reserved.

One thought on “The Telephone Song (And Dance)”

  1. Oh yes, this is a letter to Steve. I was trying to straighten out the utility companies who had charhed me $1400 in surcharges for my ISDN line. I had been warned about this phenomenon by Bret Mingo, a friend of Peter, who sold and installed me the line under his startup, Core Communications. Messages units were the culprit. But he assured me he had wired the system a certain way that these message units didn't apply.

    The telephone company would eventually concede, and drop those excess excise taxes. Thanks Bret, for looking out for me.

Leave a Reply